Click here to access the client portal.
Here’s a summary of what you can do in the client portal to manage your bookings:
- Book a swimming lesson: Add all family members to your swim school account and book your lessons.
- View Current Bookings: Log in and go to ‘My Bookings’ to see upcoming classes.
- Class Transfer: Change your class time by visiting 'Swimming lessons' under 'Book', filtering by ‘Activity type’ and ‘Level’. Click ‘Enrol now’ for your preferred class and ‘Transfer here’ next to the student.
- Check Skill Progress: (3 years and over only) Go to 'Skills' under 'Account' to view your current progress. Select your child from the dropdown menu and click 'Current' to see completed skills.
- Change Payment Method: Visit 'Payment Settings' under 'Account' to add a new payment method. Make sure to select it for each child individually.
- Pay Outstanding Amounts: Go to 'Payments' under 'Account' to view and pay any outstanding amounts by checking the box and following prompts.
> Note that swim lessons cannot be cancelled through the portal; use the cancellation form instead.
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Enrolling as a brand new swim school student (0-18 years)
Enrolling a child (18 years and under)
All NEW families, head to the client portal, follow the prompts to "Join Now" > Create your account (as the account holder) > Click "Go to your client portal" > Navigate to "Book” > “Swimming Lessons” > Click "Add a new family member" (this is where you add your children) > After each child is added it will ask you what program you are wanting them to enrol into > Select the appropriate program > You will then be taken to an assessment questionnaire which will assign a level for your child > To make a class booking, filter by your child's new level in the timetable and click "Enrol Now" into the class that suits you > Follow the prompts to complete the booking, including adding your payment details.
Enrolling as an Adult student (18+ years)
All NEW students 18 years and over, head to the client portal, follow the prompts to "Join Now" > Create your account (as the account holder) > Click "Go to your client portal" > Navigate to "Book” > “Swimming Lessons” > In the class timetable, filter by Activity Type "ADULT SWIMMING LESSONS" > Next to any lesson in the timetable click "Enrol Now" > Next to your name click "Assess Level" > You will then be taken to an assessment questionnaire which will assign you a level > To make a class booking, filter by your new level in the timetable and click "Enrol Now" into the class that suits you > Follow the prompts to complete the booking, including adding your payment details. If you wish to discuss the option of booking private lessons please email us.