Workshops to boost tourism and hospitality workforce | City of Fremantle
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06 June 2024
Workshops to boost tourism and hospitality workforce

The City of Fremantle has secured $25,000 in funding through the Tourism WA Workforce Development Program to help local hospitality and tourism businesses facing critical staff shortages.

It will allow the City to partner with the Fremantle Chamber of Commerce (FCC) to deliver the Future Ready Workforce Program, which consists of a series of three full-day workshops to address critical job vacancies in local hospitality and tourism sectors.

With local businesses reporting challenges in finding and retaining quality staff, leading to reduced operational hours or temporary closures, the workshops will allow current and prospective staff to get the skills they need to thrive.

The first workshop kicks off on 28 June and aims to help participants secure a job in tourism and hospitality by preparing them with essential customer service training, interview preparation skills and presentation advice when applying for roles.

The second workshop on 12 July is a half-day training session, which will focus on budding baristas. The course covers the fundamentals of the coffee machine, temperature gauges, beverage variations, flavours, and necessary safety information in a hands-on environment.

The third workshop on 26 July is a management pathway session aimed at current hospitality and tourism workers looking to upskill in people management, including managing complaints, handling conflict and problem-solving frameworks.

Fremantle Mayor Hannah Fitzhardinge said the program would provide much-needed support to the local hospitality and tourism sectors.

“Freo is world-class tourism destination, which is only possible thanks to the many tourism and hospitality business that operate here. These workshops will provide them with the support they need to attract and retain quality staff,’ she said.

Fremantle Chamber of Commerce CEO Chrissie Maus said her organisation was not afraid to tackle complex economic challenges and was already working with key stakeholders to find solutions.

“Finding job-ready staff is one of the key challenges we continue to hear across all our sectors. It’s not a problem that is unique to our Port City, however, as a community, we all need to take responsibility and take steps towards finding an adaptive solution to give our businesses the best chance of success,” she said.

“We believe the only way to effect large-scale social change is by mobilising the powerful collective resources in our own backyard. So as part of these workshops, the FCC will be harnessing some of Fremantle's most famous and successful hospitality and tourism operators for our attendees to learn from firsthand,” added Ms Maus.

For more information and to register for the workshops visit, www.fremantlechamber.com.au/events

Background

In August 2022, the WA Government announced $3.9m in funding for the two-year Tourism Workforce Development Program aimed at addressing the workforce skills gap in the tourism and hospitality industries. This program, delivered by Tourism WA, funds short-term initiatives to address immediate worker shortages and build a future talent pipeline.

The Future Ready Workforce Program aligns with the core objectives of both the Tourism Workforce Development Program and the City of Fremantle's Destination Development Strategic Plan for 2023-2027.

It aims to develop labour pools, promote career pathways in tourism and hospitality, and facilitate connections between job seekers and local employers, contributing to the long-term prosperity of Fremantle’s visitor economy.

Image: Baristas at Montreal Local on Knutsford Street