Paying an infringement
Problems paying for online infringements
Contact our customer service centre on 1300 MYFREO (1300 693 736) as it may be a technical problem. Remember to ensure that your payment is not overdue and it has been three working days from the date of issue.
Appealing your infringement
Drivers found in breach of the City of Fremantle Parking Local Law and related laws may receive an infringement notice(s). However, the City acknowledges that at times, there may be mitigating circumstances which are not apparent to our officers.
Under the City’s Parking Appeals Policy the following reasons will not be entertained:
You lost track of time
Drivers must ensure they park in a place that provides enough time for their requirements. This includes budgeting time for a doctor’s appointment, hairdresser, job interview, court date or other activity. Some of these activities take longer than an hour or two, so parking in a short term bay is not appropriate.
You did not see/understand the sign or did not know parking restrictions applied
It is the drivers responsibility to look for parking signs to ascertain parking restrictions and if parking is permitted in the area they intended to leave their vehicle. Australian Standards are used as a guide only by the City to determine signage requirements. The City of Fremantle strives to comply with Australian Standards. However, it is not always reasonably possible to comply with the guidelines all the time.
You left your permit in another car
The driver of a vehicle must have their permit in their possession to park in a restricted area. If you do not have your permit on you, you need to find somewhere else to park.
Your ticket or permit had fallen out of sight or flipped upside down
It is the drivers responsibility to ensure tickets and permits are displayed correctly prior to leaving their vehicle.
You thought you were allowed to park in a restricted area
Only authorised vehicles can park in loading zones, taxi stands, disabled bays and bus bays.
You could not find a parking bay, so you left your vehicle in a place you thought would have been alright
In the City of Fremantle you can only park in designated parking areas.
Lodge your appeal
Parking reviews are generally resolved within 28 business days, however if you do not receive a response within this time, please contact customer service on 1300 MYFREO (1300 693 736).
Non-payment of infringement and driver nominations
All infringements must be paid within twenty-eight (28) days of the date of issuance of the infringement notice.
If the City has not received payment within 28 days of issuance, a reminder notice will be sent to the registered owner of the vehicle and a further 28 days granted to make payment or nominate a driver.
If a payment is not made or a driver is not nominated, a final demand will be issued with additional penalties. A driver nomination is not applicable during final demand stage.
As a result of non-payment, the matter will be sent to Fines and Enforcement Registry for further action such as suspension of driver's license.
Reporting illegal parking
These are the most common complaints received from residents with brief explanation as to how we can assist you:
- There is an abandoned vehicle in my street - Please keep in mind that Fremantle has a large number of travellers, students and share houses. This may mean that on occasion, vehicles may be left on the road reserve for longer than usual. If you suspect that a vehicle is abandoned, stolen or unlicensed, contact our customer service team on 1300 MYFREO (1300 693 736) and the Integrated Patrols Officers will attend and investigate as soon as possible.
- Someone is parked on my verge – Under the City of Fremantle's Parking Local Law 2021 parking on a verge is only permitted with permission from the adjacent home owner.
- Someone is obstructing my driveway - contact the customer service centre on 1300 MYFREO (1300 693 736) to report such parking for a timely attendance.
- A vehicle is parked on my property, can it be towed? – the City can only enforce its by-laws on council owned land. If you wish the City to deal with any illegal parking on private owned land, you are required to obtain a private parking agreement first.
If you witness any illegal or hazardous parking that does not fall in the above categories, contact us on 1300 MYFREO (1300 693 736) to raise a patrol request.