Vertical Tabs Pay my rates Find out when your rates are due for payment, instalment options, direct debit options, when to pay your rates and what to do if you are having difficulty making a payment. Register for eRates or Bpay View Find out how to receive your annual rates notice and instalment reminders online. Rates FAQs Find out where your money goes, payment options, concessions and what happens when payment is overdue. Change of address, name or ownership If you have changed address or property ownership, you must advise the City in writing within 21 days. Failing to notify us may result in mail being misdirected and additional costs.