How to pay your rates

The City offers a variety of payment methods which include the following:

Online

Payment online with a valid credit card via our secure payment gateway (Visa, Mastercard and AMEX). Credit card fees of 0.5% apply. Use your Reference Number, located on the top right hand side of your rate notice. You can pay your rates via BPAY  through your financial institution directly from your bank account or by credit card. Please quote Biller Code: 93708 and your Reference Number located on the top right hand side of your rate notice (see image on the right).

Direct debit

Click here to register online for the direct debit payment option. Payments will be automatically deducted from your nominated bank account on a Friday as per the schedule of payments provided to you. Note: No fees or overdue interest will apply for full state government rebate recipients.

Phone

Call 1300 658 371 anytime to pay your rates over the phone by Debit Card, Visa, Mastercard or AMEX.

In person

Pay your rates in person at the City’s administration building (Walyalup Civic Centre, 151 High Street, Fremantle). Present your rate notice to the cashier at the City of Fremantle administration office.  Credit card and EFTPOS facilities are available. Cashier hours are Monday to Friday, 8.30am–4.30pm

Mail

You can mail your payment to us at the following address: 

City of Fremantle
PO Box 807
Fremantle WA 6959

Australia Post

Any Australia Post outlet will accept your payment. Please take your rate notice with you as the printed barcode is required. Please note, credit card payments are not accepted. If you are unable to make payment via any of the options or methods stated on your annual rate notice please contact the City’s Rates Team to discuss. For more information, please contact the Rates Team on 1300 MYFREO (1300 693 736) or email us at info@fremantle.wa.gov.au.

Payment due dates and instalment options

You can pay your rates in full or in instalments.

Paying in full: Pay in one lump sum by Friday 6 September 2024. This is the cheapest way to pay your rates. 

Two instalments: Pay over two instalments on Friday 6 September 2024 and Friday 15 November 2024.

Four instalments: Pay over four instalments on Friday 6 September 2024, Friday 15 November 2024, Friday 17 January 2025 and Friday 21 March 2025.

When electing to pay by instalments, costs of the option include interest calculated at 5.50% p.a. plus an administration fee of $13.90 per instalment notice. The instalment option costs are detailed on your annual rate notice. When electing to pay by direct debit, costs of the option include interest calculated at 5.50% p.a. plus an annual administration fee of $31.00. The direct debit option costs are detailed on your annual rate notice.

Alternative payment arrangements

In certain circumstances, an alternative payment arrangement may be considered.  Please submit your payment proposal to the Revenue Team Leader. Alternatively, you can request the above in writing.

Please provide your property address and reference number and your proposal (amounts, frequency, commencement date and time frames):

• In person at the customer service center (Walyalup Civic Centre, 151 High Street, Fremantle)
• Fax 08 9430 4634
• Mail to the City of Fremantle, PO Box 807, Fremantle WA 6959
• Email to info@fremantle.wa.gov.au.

Any payment proposal should specify the commencement date, payment amount, frequency and date of final payment. Payments should be sufficient to ensure full payment occurs within a period of time acceptable to the City. Any approved payment arrangement will be subject to a $37 arrangement fee, continued overdue interest accruals and other specified terms and conditions.  Proposed payments should be met even if a decision on the proposal is still to be received.

Financial hardship

The City acknowledges that due to exceptional circumstances ratepayers may at times encounter difficulty in paying rates and services as they fall due. To apply:

1. View the City of Fremantle Financial Hardship Policy to check if you're eligible.
2. Complete and submit the financial hardship application.

If you are unable to meet any of the payment options included on your rate notice, under certain circumstances, the City also offers alternative payment arrangements. Please submit your payment proposal to the Revenue Team Leader.

For anyone experiencing financial hardship, financial counselling is a FREE community service available to all residents across WA.  Financial counsellors can assist with money management strategies, advocate with creditors, and provide information about your options and rights.  You can find your nearest financial counsellor at fcawa.org or call the national debt helpline on 1800 007 007.   More information about FCAWA and available resources can be found on their website here. To contact the national debt hotline visit their website here.

Where your rates go

Your rates help pay for more than 100 different community services and programs, including Fremantle Arts Centre, Fremantle Library, Fremantle Leisure Centre, Fremantle Recycling Centre, waste services and so much more. 

As a ratepayer you can also enjoy a number of perks to make living in Freo even better, from free CBD parking, a street tree for your verge, free mulch and plenty more. Find out more about the perks of living in Freo here. 

Your rates also help make up our 2024-25 budget, which will see over 100 new exciting projects and events delivered. View our handy online interactive map to see what's coming to your suburb!