Pay my rates

Corner of the rates notice.

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How to pay your rates

The City offers a variety of payment methods which include the following:

Online

Payment online with a valid credit card via our secure payment gateway (Visa or Mastercard). Credit card fees of 0.5% apply.

Use your  Reference Number, located on the top right hand side of your rate notice.

You can pay your rates via BPAY  through your financial institution directly from your bank account or by credit card.

Please quote Biller Code: 93708 and your Reference Number located on the top right hand side of your rate notice (see image on the right).

Direct debit

Click here to register online for the direct debit payment option.

Payments will be automatically deducted from your nominated bank account on a Friday as per the schedule of payments provided to you.

Note: No fees or overdue interest will apply for full state government rebate recipients.

Phone

Call 1300 658 371 anytime to pay your rates over the phone by Debit Card, MasterCard or Visa.

In person

Pay your rates in person at the City’s administration building located at the Fremantle Oval (70 Parry Street, Fremantle). 

Present your rate notice to the cashier at the City of Fremantle administration office.  Credit card and EFTPOS facilities are available.

Cashier hours are Monday to Friday, 8.30am4.30pm

Mail

City of Fremantle
PO Box 807
Fremantle WA 6959

Australia Post

Any Australia Post outlet will accept your payment. Please take your rate notice with you as the printed barcode is required. Please note, credit card payments are not accepted.

If you are unable to make payment via any of the options or methods stated on your annual rate notice please contact the City’s Rates Team to discuss.

For more information, please contact the Rates Team on 1300 MYFREO (1300 693 736) or email us at info@fremantle.wa.gov.au.

Payment due dates and instalment options

Paying in full

Pay in one lump sum by Friday 28 August 2020. This is the cheapest way to pay your rates.

Two instalments

Pay over two instalments due:

  • Friday 28 August 2020
  • Friday 13 November 2020

Four instalments

Pay over four instalments due:

  • Friday 28 August 2020
  • Friday 13 November 2020
  • Friday 15 January 2021
  • Friday 12 March 2021

When electing to pay by instalments, costs of the option include interest calculated at 5.50% p.a. plus an administration fee of $13.40 per instalment notice. The instalment option costs are detailed on your annual rate notice.

When electing to pay by direct debit, costs of the option include interest calculated at 5.50% p.a. plus an annual administration fee of $30.00. The direct debit option costs are detailed on your annual rate notice.

Alternative payment arrangements

In certain circumstances, an alternative payment arrangement may be considered.  Please submit your payment proposal to the Revenue Officer - Lead Rates via:

  • email to info@fremantle.wa.gov.au
  • fax to 08 9430 4634
  • mail to the City of Fremantle, PO Box 807, Fremantle WA 6959 or
  • submitting in person to the service and information centre at the City of Fremantle, Fremantle Oval, 70 Parry Street, Fremantle.

Any payment proposal should specify the commencement date, payment amount, frequency and date of final payment. Payments should be sufficient to ensure full payment occurs within a period of time acceptable to the City.

Any approved payment arrangement will be subject to a $32.50 arrangement fee, continued overdue interest accruals and other specified terms and conditions.  Proposed payments should be met even if a decision on the proposal is still to be received.

Financial hardship

The City acknowledges that due to exceptional circumstances ratepayers may at times encounter difficulty in paying rates and services as they fall due. To apply:

  1. View the City of Fremantle Financial Hardship Policy to check if you're eligible.
  2. Complete and submit the financial hardship application.

If you are unable to meet any of the payment options included on your rate notice, under certain circumstances, the City also offers alternative payment arrangements. Please submit your payment proposal to the Revenue Officer - Lead Rates.

Where your rates go

The City will raise $47million in rates in 2020–2021 to help fund the services and support we deliver to residents. Here's how it is spent:

Image showing budget breakdown. Click the 'download the budget and rates booklet' link below for the accessible version.

Find out more in the Budget and rates 2020–21 booklet or visit the rates FAQ page.

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