Membership and entry fees

• Sign for a membership
  With no lock-in contracts and membership options from as little as $13.90 per week, join now for these great deals.
• View, make or change current bookings
  Log in and go to ‘My Bookings’ to see upcoming classes
• Update payment method
  Visit ‘Payment Settings’ under ‘Account’ to add a new payment method. Make sure to select it for each child individually
• Pay outstanding amounts
  Go to ‘Payments’ under ‘Account’ to view and pay any outstanding amounts by checking the box and following prompts

Access the Client Portal

• Unlimited access to the gym, group fitness and swimming pools
• Fitness appraisal and exercise program designed by qualified exercise professionals with 2 x complimentary personal training sessions per year
• Use of crèche for children in your immediate family aged 3 months up to but not including 6 years of age
• Parking permit for carpark 14
• 20% discount off full priced items in the swim shop
• Unlimited freeze (suspension) days

• What does a Premium Aquatic membership include?
• Unlimited access to the swimming pools and aqua group fitness
• Use of crèche for children in your immediate family aged 3 months up to but not including 6 years of age
• Parking permit for carpark 14
• 20% discount off full priced items in the swim shop
• Unlimited freeze (suspension) days

• Unlimited access to the gym, group fitness and swimming pools
• Fitness appraisal and exercise program designed by qualified exercise professionals
• Parking permit for carpark 14
• 20% discount off full priced items in the swim shop
• Limited freeze days: 0 days for 1 month upfront, 14 days for 3 months upfront, 56 days for 12 months, 56 days per year to direct debit

• Unlimited access to the swimming pools and aqua group fitness
• Parking permit for carpark 14
• 20% discount off full priced items in the swim shop
• Limited freeze days: 0 days for 1 month upfront, 14 days for 3 months upfront, 56 days for 12 months, 56 days per year to direct debit

All new memberships are subject to a joining fee of $45.00

Direct Debits occur fortnightly on a Monday.

Please ensure you have enough money in your account prior to the direct debit date, and up to 3 (three) days after the direct debit date, to reduce the risk of paying penalty fees.

Depending on the type of membership you hold, you may be able to freeze your membership.

Follow instructions below, or send an email to leisure@fremantle.wa.gov.au

• 3 Month Upfront Membership – 2 complimentary freezes, 7 days each
• 12 Month Upfront Membership – 8 complimentary freezes, 7 days each
• Premium Full Access/Aquatic Memberships – Unlimited freezes
• Direct Debit Membership – 8 complimentary freezes, (7 days each) every 12 months, with the option to buy extra at $5 per week
• Insurance Membership – No freeze allowance
• Fitness Passport Membership – Please contact Fitness Passport directly
• Medical Freeze – With a medical certificate (stating the dates you were unfit to exercise), freezes can be approved and backdated up to 1 month. Medical freezes don’t count toward your yearly allowance. Submit your medical freeze request and attach your medical certificate here.

See below for step-by-step instructions on how to freeze each membership type.

Freeze a Premium Full Access/Aquatic membership

Log in to client portal > Navigate to Account > Contract details > Select your current contract (e.g. Premium Full Access/Aquatic > Click Freeze Contract > Choose Premium Full Access/Aquatic Freeze > Click Next > Select your Freeze start date > Select your Reactivation date (use the arrows to change months if needed) > Under Select choose Customer Request > Confirm that start date, end date, and customer request fields are complete > Click Confirm > To add another freeze, repeat the process.

Freeze a Direct Debit membership

Log in to client portal > Navigate to Account > Contract details > Select your current contract (e.g. Full Access) > Click Freeze Contract > Choose 7 Day DD Freeze (if unavailable, select 7 Day Freeze $5) > Click Next > Select your Freeze start date (reactivation is set 8 days later — freezes are in 7-day blocks) > Under Select choose Customer Request > Confirm that start date, end date, and customer request fields are complete > Click Confirm > To freeze for longer, repeat the process. If freezing consecutive weeks, set the reactivation date as the start date for the next 7-day block.

Freeze an Upfront membership

Log in to client portal > Navigate to Account > Contract details > Select your current contract (e.g. Full Access) > Click Freeze Contract > Choose 7 Day Upfront Freeze (if unavailable, you have used your complimentary freeze days for the duration of your contract) > Click Next > Select your Freeze start date (reactivation is set 8 days later — freezes are in 7-day blocks) > Under Select choose Customer Request > Confirm that start date, end date, and customer request fields are complete > Click Confirm > To freeze for longer, repeat the process. If freezing consecutive weeks, set the reactivation date as the start date for the next 7-day block.

Removing or checking on a freeze

To check or amend freezes, navigate to Account > Contract details > Select your current contract (e.g. FIFO) > Click More options. If the freeze has not started, click Edit to update your dates > Enter the new dates > Click Confirm. If the freeze has already started, please contact Fremantle Leisure Centre via email for assistance.

Cancel Direct Debit membership:

You can cancel your membership via your client portal.

Instructions:
Log in to your client portal> Navigate to Account > Contract details > Select your current contract (e.g. Full Access) > Click End Contract > Select Reason for cancelling > Click End Contract

You will receive an email confirmation if successfully cancelled.

Cancel Upfront membership:

To submit a membership request, complete this form.

Please note there is a 28 day notice period for membership cancellations.